Brand-Facing Customer Success Specialist

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 12,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and concerns via phone and email. You'll represent the brand with professionalism and empathy, ensuring a positive customer experience. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity offers a chance to grow your skills while contributing to a culture of excellence and continuous improvement.

Qualifications

• Minimum 6 months in customer support; fresh graduates welcome.
• B2 level English proficiency required.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns professionally and empathetically.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Analytical Skills

Critical Thinking

Education

Bachelor’s Degree or Diploma in any discipline

Degree in English with Communication or related field

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you will be the primary contact for customers, addressing their inquiries and concerns via phone and email. You'll represent the brand with professionalism and empathy, ensuring a positive customer experience. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity offers a chance to grow your skills while contributing to a culture of excellence and continuous improvement.