Brand-Facing Customer Success Advocate

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to join their dynamic team. In this role, you will be the primary contact for customers, providing exceptional support through various communication channels. Your responsibilities include assisting customers with online orders, addressing their concerns, and maintaining a professional image of the brand. The ideal candidate will possess strong interpersonal skills, a passion for customer service, and the ability to thrive in a fast-paced environment. If you are driven to make a positive impact and enhance customer experiences, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree or Diploma required; B2 English proficiency is a must.
• 6 months customer support experience preferred.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service Orientation

Active Listening Skills

Emotional Intelligence

Critical Thinking

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Office

Microsoft Windows

Job description

An established industry player is seeking a Customer Success Specialist to join their dynamic team. In this role, you will be the primary contact for customers, providing exceptional support through various communication channels. Your responsibilities include assisting customers with online orders, addressing their concerns, and maintaining a professional image of the brand. The ideal candidate will possess strong interpersonal skills, a passion for customer service, and the ability to thrive in a fast-paced environment. If you are driven to make a positive impact and enhance customer experiences, this opportunity is perfect for you.