Brand Ambassador: Online Orders & Customer Success

Teleperformance; Petaling Jaya; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this engaging role, you will be the primary point of contact for customers, assisting them with inquiries and online orders while maintaining a professional company image. Your ability to empathize with customers and manage their expectations will be crucial in fostering loyalty and trust. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you to grow and make a difference in customer experiences.

Qualifications

• Bachelor's Degree or Diploma in any discipline required.
• B2 level English proficiency is a must.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude towards customers.

Skills

Customer Service Orientation

Active Listening Skills

Problem-Solving

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this engaging role, you will be the primary point of contact for customers, assisting them with inquiries and online orders while maintaining a professional company image. Your ability to empathize with customers and manage their expectations will be crucial in fostering loyalty and trust. If you are passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you to grow and make a difference in customer experiences.