Brand Ambassador & Customer Success Specialist

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support provider in Kuala Lumpur is seeking a Customer Support Specialist (CSS) to represent their brand and values. The ideal candidate will interact positively and professionally with customers, managing concerns effectively while supporting online orders and ensuring data security. Candidates should demonstrate a professional attitude, contribute to team collaboration for improving service quality, and meet established performance metrics. This role emphasizes continuous learning and adherence to company policies.

Responsibilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels.
• Processing payments and confidential client information precisely.
• Pro-actively support customers to mitigate brand damage.
• Identify and elevate priority issues when necessary.
• Work harmoniously with team members to improve customer support.
• Maintain and improve quality of service by sharing suggestions.
• Keep job knowledge and skills up to date through training.
• Meet all key performance indicators set by the company.
• Adhere to the policies and procedures set by the company.

Job description

A leading customer support provider in Kuala Lumpur is seeking a Customer Support Specialist (CSS) to represent their brand and values. The ideal candidate will interact positively and professionally with customers, managing concerns effectively while supporting online orders and ensuring data security. Candidates should demonstrate a professional attitude, contribute to team collaboration for improving service quality, and meet established performance metrics. This role emphasizes continuous learning and adherence to company policies.