Brand Advocate & Online Support Specialist

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 12,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary point of contact for customers, helping them navigate online orders and addressing their inquiries with professionalism and empathy. Your contributions will be vital in maintaining the brand's reputation and ensuring customer loyalty. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you. Join a dynamic team that values excellence and continuous improvement in customer support.

Qualifications

• Minimum 6 months experience in customer support or relevant degree.
• B2 level English proficiency required for communication.

Responsibilities

• Support customers with online orders and inquiries via phone and email.
• Maintain a positive and professional attitude in all customer interactions.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this role, you will be the primary point of contact for customers, helping them navigate online orders and addressing their inquiries with professionalism and empathy. Your contributions will be vital in maintaining the brand's reputation and ensuring customer loyalty. If you are passionate about providing exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you. Join a dynamic team that values excellence and continuous improvement in customer support.