Branch-Oriented Senior Clinic Assistant cum Admin

Klinik Medilove; Kepong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare clinic in Kuala Lumpur seeks a Senior Clinic Assistant cum Admin to manage daily operations and support marketing and sales efforts. The ideal candidate will have a diploma or degree in a relevant field and 2-4 years of experience in healthcare administration. Strong leadership and communication skills in English and Bahasa Malaysia are essential, with knowledge of sales and customer service preferred. This role offers an opportunity to contribute to clinic growth through efficiency and excellent patient care.

Qualifications

• Minimum 2-4 years experience in clinics, healthcare operations, or administration.
• Able to multitask, work under pressure, and handle conflicts professionally.
• Strong leadership and people management skills are essential.

Responsibilities

• Oversee and ensure smooth daily clinic operations.
• Manage daily reports, claims, documentation, and internal records.
• Monitor daily sales performance of the branch.
• Work closely with the Marketing Manager on promotional efforts.
• Guide, train, and supervise junior clinic assistants.

Skills

Leadership skills

Communication skills in English and Bahasa Malaysia

Sales awareness

Customer service mindset

Multitasking ability

Education

Diploma / Degree in Healthcare Management, Business Administration, or related field

Tools

Clinic System

Excel

WhatsApp Business

Job description

Branch-Oriented Senior Clinic Assistant cum Admin

The Senior Clinic Assistant cum Admin is responsible for overseeing daily clinic flow, operational efficiency, and sales performance at the branch level. This role works closely with the Marketing Manager to communicate customer feedback, identify improvement areas, and support continuous service enhancement to drive clinic growth.

Key Responsibilities

1. Clinic Operations & Patient Flow

• Oversee and ensure smooth daily clinic operations.
• Supervise front desk, registration, billing, and appointment scheduling.
• Manage patient flow to minimize waiting time and improve patient experience.
• Ensure SOPs, compliance, and service standards are strictly followed.
• Handle operational issues and resolve patient concerns professionally.

2. Administrative Management

• Manage daily reports, claims, documentation, and internal records.
• Monitor stock, medical supplies, and administrative inventory.
• Liaise with HQ on submissions, claims, reports, and audit requirements.
• Ensure all data is accurately entered into the clinic system.

3. Sales Performance & Target Support

• Monitor daily, weekly, and monthly sales performance of the branch.
• Support doctors and counter staff in promoting health screening packages, vaccinations, and add-on services.
• Actively participate in achieving branch sales targets.
• Identify upselling opportunities ethically and professionally.

4. Marketing Coordination & Feedback Reporting

• Work closely with the Marketing Manager on promotional campaign performance.
• Public response to packages and services.
• Provide frontline feedback for service improvements, pricing strategy, and promotional effectiveness.
• Assist in the implementation of marketing campaigns at branch level.

5. Staff Supervision & Training

• Guide, train, and supervise junior clinic assistants.
• Ensure staff discipline, grooming, attendance, and performance standards.
• Act as the key person-in-charge (PIC) when management is not onsite.

6. Continuous Improvement & Problem Solving

• Identify operational weaknesses and propose improvement solutions.
• Support time‑to‑time process optimization to improve efficiency and patient satisfaction.
• Maintain high service quality and brand reputation of the company.

Job Requirements

• Diploma / Degree in Healthcare Management, Business Administration, or related field.
• Minimum 2–4 years experience in clinics, healthcare operations, or administration.
• Strong leadership and people management skills.
• Excellent communication skills (English & Bahasa Malaysia; Mandarin is an advantage).
• Good sales awareness and customer service mindset.
• Able to multitask, work under pressure, and handle conflicts professionally.
• Proficient in basic computer systems (Clinic System, Excel, WhatsApp Business, etc.).

Key Performance Indicators (KPI)

• Branch sales target achievement.
• Operational efficiency & waiting time management.
• Staff performance & discipline.
• Accuracy of reports and claims submission.

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