Branch Operations Lead: Insurance Services

Tokio Marine Life Insurance; Ipoh; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading insurance provider in Ipoh is seeking an Assistant Manager for branch operations. You will oversee staff, ensure compliance with service standards, and manage daily operations, including premium collections and customer service enhancement. The ideal candidate will have a Bachelor's Degree and at least 5 years of experience in the insurance industry, particularly in branch servicing. Join us in driving business success and maintaining high-quality customer interactions.

Qualifications

• Minimum 5 years experience in the insurance industry, preferably in branch servicing.
• Experience in a leadership role is an advantage.

Responsibilities

• Oversee daily operations ensuring smooth running of the branch.
• Recruit, train, and supervise staff to maintain quality.
• Ensure compliance with policies and standards of service.
• Manage financials including premium collections and reporting.
• Conduct meetings and training for staff and intermediaries.

Skills

Leadership

Customer service

Training and supervision

Data processing

Compliance knowledge

Education

Bachelor's Degree or equivalent

Job description

A leading insurance provider in Ipoh is seeking an Assistant Manager for branch operations. You will oversee staff, ensure compliance with service standards, and manage daily operations, including premium collections and customer service enhancement. The ideal candidate will have a Bachelor's Degree and at least 5 years of experience in the insurance industry, particularly in branch servicing. Join us in driving business success and maintaining high-quality customer interactions.