Branch Operations & Customer Service Lead

Tokio Marine Life Insurance; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

An insurance company in Ipoh is looking for a candidate to manage customer inquiries and branch operations. The role involves ensuring compliance with service standards for premium collections and policy servicing. The ideal applicant should possess a Diploma and at least 1 year of experience in customer service, with proficiency in English and Bahasa Malaysia. This position promises a dynamic work environment with opportunities for personal growth.

Qualifications

• At least 1 year experience in customer service or related field.
• Diploma or higher education qualification.
• Proficient in English and Bahasa Malaysia.

Responsibilities

• Attend to walk-in and call-in inquiries.
• Ensure compliance with company policies and standards.
• Handle premium collections and policy servicing.

Skills

Customer service

Communication

Problem-solving

Education

Diploma or higher in any field

Job description

An insurance company in Ipoh is looking for a candidate to manage customer inquiries and branch operations. The role involves ensuring compliance with service standards for premium collections and policy servicing. The ideal applicant should possess a Diploma and at least 1 year of experience in customer service, with proficiency in English and Bahasa Malaysia. This position promises a dynamic work environment with opportunities for personal growth.