Branch Manager, Retail Sales

CARSOME; Johor; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading used car company in Malaysia is seeking a Branch Manager to lead the local team. You will guide your team in providing exceptional customer experiences while driving sales. The ideal candidate has 3-5 years in management, strong sales and customer service skills, and a passion for teamwork. This role offers a competitive salary with attractive incentives.

Benefits

Attractive salary package

Incentive commission

Qualifications

• 3-5 years’ experience in managerial roles.
• Supervising direct reports is a MUST.
• Background in Sales and Customer Service preferred.

Responsibilities

• Lead branch team to achieve sales productivity.
• Analyze and track sales performance.
• Ensure best customer experience.

Skills

Team leadership

Sales performance optimization

Customer service excellence

Problem solving

Effective communication

Action planning

Job description

About You

As we have strived to digitalize the used car industry in Southeast Asia, we are looking for goal-driven individuals who are ready to take on challenges and responsibilities. As a Branch Manager, you will need to lead your branch team, including CARSOME Consultant, Financial Admin and Operation, to provide our customers with high level of used car buying experience. Support and motivate your team to focus on their customers and drive sales for your branch. Of course, our profession CARSOME team will back up you with excellent inventories, advanced website and system, various marketing activities, systematic training, and any support you need.

Your Day-to-Day

• This position report directly to the District Manager
• Optimize the team sales performance and oversee CARSOME Consultant day to day sales operational flow to maximize the sales productivity and achievement.
• Lead team members to provide our customs high standard of buying experience and achieve strong sales results for your branch.
• Recognize the skills and goals of each of your team members and work with them to build a development plan.
• Analyze and track sales performance to meet targets.
• Solve problems and ensure our customers receive the best possible experience.

Your Know-How

• At least 3-5 years’ experience in managerial roles, prior experience in supervising direct reports / subordinates is a MUST.
• Experience in Sales and Customer Service background, automotive industry is a plus point.
• Be good at establishing action plans and lead a team to implement it.
• Communicate clearly and effectively.
• Open minded. Motivate, inspire and get buy-in from others.
• Flexibility to provide cover for store opening hours, including holiday and weekends.
• Great salary package with attractive incentive commission.