Branch Manager (Regular - M)

RHB Banking Group; Perak; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading regional financial institution in Malaysia is seeking a Branch Manager to develop and implement sales strategies. You will lead local engagement efforts, organize sales initiatives, set and communicate targets, and ensure high standards of customer service. The ideal candidate has a strong background in sales management and people leadership. The position requires a strong focus on compliance and market awareness, aiming to foster a team that aligns with the bank’s core values.

Qualifications

• Experience in branch sales and operations management.
• Strong leadership skills to manage team and engage with local communities.
• Ability to handle customer complaints effectively.

Responsibilities

• Develop and manage branch sales and operations plan.
• Lead visitations with local business communities.
• Organize sales activities to promote Bank’s products.
• Set and communicate sales targets for staff.
• Ensure compliance with Bank policies and maintain service standards.

Skills

Sales management

Customer relationship management

People management

Compliance adherence

Market awareness

Job description

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local business communities
• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e‑Banking/Solution and to engage and grow local SME/commercial/corporate customers
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross‑selling (consumer to SME and vice versa) and deep‑selling (customer PHR) and product‑neutral selling (between conventional and Islamic products)
• Develop and maintain network of business contacts with local consumer, affluent and SME customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the Branch audit findings
• Ensure compliance of policies and procedures set by the Bank

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, “Together We Progress,” we continue building a sustainable and inclusive future with our customers and stakeholders.