Branch Manager (Regular - M)

RHB Bank; Kedah; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading financial institution is seeking an experienced retail branch manager to oversee operations and lead sales teams. The role involves setting sales targets, ensuring compliance with bank policies, and developing staff to provide high-quality customer service. The ideal candidate will have a proven track record in managing retail branches and a deep understanding of financial products. Candidates should demonstrate strong leadership and coaching abilities.

Responsibilities

• Manage a retail branch catering to all retail and commercial market segments.
• Provide leadership to the branch sales and operations teams.
• Develop and manage the branch sales and operations plan to achieve targets.
• Maintain awareness of competitor activity and industry best practices.
• Ensure compliance with bank policies and procedures.

Job description

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

Responsibilities

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products Strategy and Planning
• Develop, implement and manage the branch sales and operations plan to achieve the branch target Sales Management
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts with Affluent/HNI and SME customers People Management
• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• Resolve customers’ complaints and attend to requests in a timely manner Compliance
• Ensure no adverse reports on the Branch findings
• Ensure compliance of policies and procedures set by the Bank

Staff Development

• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• To adequately train and develop branch staff Customer Service Management
• Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank