Branch Manager Nationwide

AFFIN Group; Selangor; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading financial services firm in Selangor is seeking a Branch Manager to oversee operations, maximize sales performance, and ensure compliance with regulations. The role involves managing personnel, driving sales targets, and ensuring high customer service standards. Ideal candidates should demonstrate leadership skills, a commitment to team development, and an ability to meet operational goals in a dynamic environment.

Responsibilities

• Manage and oversee branch personnel efficiently.
• Ensure the branch meets sales targets and compliance requirements.
• Provide customer service as per SLA and resolve complaints.
• Conduct training and manage staff recruitment.

Job description

Create the future with Affin! You too can make a difference. We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Purpose

Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels.

Accountabilities

Financial

• Drive and achieve overall Branch Sales Target
• Deposit
• Investment
• Loans – ASBF, SMART MONEY & Education loan
• Bancassurance & Banca Takaful product
• Credit Card
• Business referrals
• Prevention of Fraud and Losses (internal and external)
• Effectively control the cost as per budget.

Process

• Ensure that every staff discharge duties in accordance with Branch Manual, BNM Guidelines and Other Regulatory / Statutory Requirement, Internal control process & procedures.
• Ensure satisfactory audit rating
• Ensure audit findings are resolved within specified time frame.
• Monitor submission of reports within the specified time
• Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
• Act as Business Compliance Officer (BUCO) Representative.
• Act as CLO (Complaint Liaison Officer).
• Act as Branch OSHA coordinator.
• Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.

Customer

• Ensure efficient customer service level in accordance to SLA
• Ensure timely reply to customer and CCQ.
• Ensure to resolve any complaints within SLA
• Ensure accuracy in service delivery.

People

• Resource management: Annual leave, Attendance, Branch meeting.
• Provide training / briefing on products and identify training needs
• Recruitment of staff
• Staff development and coaching
• Ensure knowledge and understanding of respective KPIs and JD among all staff
• Performance and productivity tracking at all levels including performing staff appraisals

Other Responsibilities

• To manage and undertake ad-hoc assignments
• Alternate key holder to Vault & Self Service Terminal.
• To organize or participate CSR activities within the branch community
• To ensure cleanliness, safety and security of the bank’s premise and SSL area
• To perform relief duties as and when required or in the absence of ABM.

Learning & Growth

• To involve and contribute to any special project organised by Head Office
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit
• To identify any potential staff for succession planning.