Branch Manager

SSF Sdn Bhd; Negeri Sembilan; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading furniture retailer in Malaysia is seeking a Branch Manager to lead a team, drive sales, and enhance customer experience. This role requires at least 5 years of retail managerial experience, strong leadership, and excellent customer service skills. The ideal candidate will have a Bachelor's degree in a related field, with a focus on furniture being an added advantage. Join us for growth opportunities in a supportive and dynamic environment.

Benefits

Professional development opportunities

Supportive work environment

Career advancement

Qualifications

• At least 5 years of proven experience in a managerial role within retail.
• Experience in furniture or home furnishings is a plus.
• Ability to motivate and manage a diverse team.

Responsibilities

• Recruit and develop a high-performing team.
• Manage daily store operations including cash handling and inventory management.
• Set sales goals and strategies to achieve targets.

Skills

Leadership skills

Interpersonal skills

Customer service

Education

Bachelor’s degree in Business Administration or Retail Management

Job description

Due to our rapid expansion, we are looking for talented individuals like you to fill the positions below!

Work Location

Nilai Mesamall - Negeri Sembilan

Kuala Lumpur - Mytown Shopping Centre, Cheras

Position: Branch Manager

Are you ready to lead a team, drive sales, and ensure a top‑notch customer experience? Join our dynamic team as a Branch Manager at our furniture retail store and take your career to the next level!

Employment Type

Full‑time

What You’ll Do

• Recruit, train, and develop a high‑performing team, including sales associates and support staff.
• Provide continuous coaching, conduct performance evaluations, and offer career development opportunities.
• Manage staff schedules to ensure optimal coverage during peak times and special events.
• Cultivate a positive work environment, addressing any staff concerns or conflicts effectively.
• Set sales goals, develop strategies, and motivate your team to achieve and exceed targets.
• Maintain exceptional customer service by promptly addressing inquiries, handling complaints, and resolving issues.
• Monitor customer feedback and implement improvements to elevate the shopping experience.

Operational Management

• Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
• Maintain well‑stocked shelves and manage inventory levels to meet customer demand.
• Implement and enforce store policies, procedures, and safety standards.
• Ensure compliance with company guidelines and regulatory requirements.

What We’re Looking For

• Education: A Bachelor’s degree in Business Administration, Retail Management, or a related field is an added advantage.
• Experience: At least 5 years of proven experience in a managerial role within retail is essential, with experience in furniture or home furnishings being a plus.
• Leadership: Strong leadership skills, with the ability to motivate and manage a diverse team.
• Customer Service: Excellent interpersonal skills and a commitment to providing outstanding customer service.
• Product Knowledge: Familiarity with furniture products and trends is a plus.

Why Join Us?

• Impact: Be at the forefront of our store’s success and customer satisfaction.
• Growth: We offer opportunities for professional development and career advancement.
• Environment: Work in a supportive, dynamic, and customer‑focused environment.