Branch Manager

Habib Jewels; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading jewellery retailer in Kuala Lumpur is seeking a Branch Manager to lead a dynamic team and enhance customer experiences while ensuring smooth operations and sales goals. The ideal candidate will possess a diploma or bachelor's degree, along with 5-7 years of retail experience in luxury segments. Strong leadership and communication skills are essential, as is the ability to drive sales and manage profitability. Opportunities for internal training and career advancement are offered.

Benefits

Internal training opportunities

Career advancement

Qualifications

• Minimum 5-7 years of experience in retail, preferably in jewellery or luxury brands.
• Proven ability to drive sales and manage branch profitability.
• Willing to work retail hours, weekends, and public holidays.

Responsibilities

• Lead, train, and manage retail staff for excellent service and sales targets.
• Oversee daily branch operations including inventory and financial reporting.
• Plan and execute promotional activities to boost branch performance.

Skills

Leadership

People management

Communication skills

Customer-focused

Detail-oriented

Education

Diploma or Bachelor's Degree in Business, Marketing, or related fields

Job description

As a Branch Manager with HABIB Group, you will lead a dynamic team to deliver exceptional customer experiences while ensuring smooth branch operations, achieving sales goals, and upholding the HABIB brand's prestige. We offer internal training and career advancement opportunities to support your professional growth within the Group.

Available Brand(s)

• HABIB Jewels
• Ice-Watch
• Time Zone
• Vernakular (The Watch Library)
• Ar-Rahnu Express

Responsibilities

• Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.
• Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.
• Plan and execute promotional and marketing activities to boost branch performance.
• Monitor and analyse branch performance metrics, identifying areas for improvement and implementing solutions.
• Handle customer inquiries, feedback, and complaints professionally.
• Maintain showroom standards to reflect the brand’s premium image.
• Ensure compliance with company policies, SOPs, and legal requirements.
• Foster a high-performance culture through coaching, performance reviews, and career development.

Requirements

• Minimum Diploma or Bachelor’s Degree in Business, Marketing, or related fields.
• At least 5-7 years of experience in retail, preferably in jewellery, luxury, or lifestyle brands.
• Strong leadership, people management, and communication skills.
• Proven ability to drive sales and manage branch profitability.
• A team player with high integrity, detail-oriented, and customer-focused.
• Willing to work retail hours, weekends, and public holidays.
• Must have full working rights in Malaysia.

Grow with us and be part of our culture. Shortlisted candidates will be contacted by our HR team within a week!