Branch Leader: Sales, Service & Compliance

AFFIN Group; Perak; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading financial services provider in Malaysia seeks a Branch Manager to oversee and inspire a high-performing team, delivering strong business results and upholding compliance across operations. The ideal candidate will possess a minimum of 5 years in retail banking, with strong leadership and communication skills, along with a passion for customer service. Responsibilities include managing branch sales for various products while ensuring operational excellence and superior customer experiences. This is a vital leadership role focused on driving business success.

Qualifications

• Minimum 5 years’ experience in retail banking, with at least 2 years in a branch leadership or supervisory role.
• Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).
• Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.
• Excellent interpersonal and communication skills, with strong customer service orientation.
• Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matters.
• Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.

Responsibilities

• Lead and drive overall branch sales across key products: Deposits, Investments, Loans, Bancassurance, Credit Cards, and Business Referrals.
• Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.
• Lead day-to-day branch operations in adherence to Bank policies and regulatory requirements.
• Ensure staff compliance with internal controls and all statutory obligations.
• Maintain strong audit outcomes by proactively resolving findings.
• Ensure efficient, high-quality customer service in line with SLA standards.
• Address and resolve customer complaints promptly and professionally.

Job description

A leading financial services provider in Malaysia seeks a Branch Manager to oversee and inspire a high-performing team, delivering strong business results and upholding compliance across operations. The ideal candidate will possess a minimum of 5 years in retail banking, with strong leadership and communication skills, along with a passion for customer service. Responsibilities include managing branch sales for various products while ensuring operational excellence and superior customer experiences. This is a vital leadership role focused on driving business success.