Boutique Online Sales

LidyaKL; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A boutique retail company in Malaysia is seeking a customer service representative to communicate with customers through WhatsApp and face-to-face interactions. Responsibilities include processing orders, providing styling advice, and maintaining sales records. The ideal candidate will have experience in retail or online sales with strong communication skills and knowledge of fashion trends. This role requires a friendly attitude and the ability to work in a fast-paced environment.

Qualifications

• Previous experience in retail, online sales, or customer service is an advantage.
• Ability to respond promptly to customer inquiries.
• Process customer orders and payments efficiently.

Responsibilities

• Communicate with customers through WhatsApp and face to face.
• Share product details and provide styling advice.
• Maintain organized records of sales and customer interactions.
• Handle after-sales service including returns and exchanges.

Skills

Excellent communication and interpersonal skills

Friendly and customer-oriented attitude

Good knowledge of fashion trends

Proficiency in WhatsApp Business tools

Ability to multitask

Education

High school diploma or equivalent

Diploma/degree in Marketing, Business, or related field

Tools

WhatsApp Business

Excel

Google Sheets

Job description

Communicate with customers through WhatsApp and face to face.

Respond promptly to messages, inquiries, and customer requests.

Share product photos, details, prices, and availability with customers in a professional and friendly manner.

Provide styling advice and recommendations to help customers make purchasing decisions.

Process customer orders, confirm payments, and coordinate with the packing and delivery team for dispatch.

Maintain an organized record of daily sales, inquiries, and customer interactions.

Follow up with potential customers to convert leads into sales.

Handle after-sales service, including returns, exchanges, and feedback.

Support online marketing and promotional campaigns to increase traffic and engagement.

Keep track of inventory and update customers when new stock or collections arrive.

Ensure a consistent brand tone and positive customer experience.

Job Requirement

High school diploma or equivalent; diploma/degree in Marketing, Business, or related field is an advantage.

Previous experience in retail, online sales, or customer service (especially via WhatsApp).

Excellent communication and interpersonal skills.

Friendly, persuasive, and customer-oriented attitude.

Good knowledge of fashion trends and styling (for boutique businesses).

Proficiency in WhatsApp Business tools, social media platforms, and basic record-keeping (Excel or Google Sheets).

Ability to multitask and work in a fast-paced environment.