Boutique Manager

Coty; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading luxury beauty brand is seeking a Boutique Manager/ Assistant Boutique Manager in Kuala Lumpur to create an exceptional customer experience. The role focuses on leadership, sales performance, and maintaining luxurious store operations while upholding brand standards. Ideal candidates will have a background in luxury retail management and a strong commitment to customer service.

Qualifications

• Proven luxury retail management experience required.
• Strong leadership and team management skills.
• Ability to thrive in fast-paced environments.

Responsibilities

• Lead and motivate team members for excellent customer experience.
• Monitor and drive sales performance, ensuring targets are met.
• Oversee inventory management and daily store operations.

Skills

Leadership

Customer Service

Sales Performance

Organizational Skills

Problem Solving

Education

Bachelor's degree in Business, Hotel or Retail Management

Tools

Retail management software

Microsoft Office Suite

Job description

THE ROLE

Employment Type: Full-time

Division: Luxury Beauty

Job Title: Boutique Manager / Assistant Boutique Manager

About the role

Join the world of refined luxury and sophistication as a Boutique Manager/ Assistant Boutique Manager, where we transcend conventional beauty norms. We are seeking an accomplished and highly skilled professional to lead our exclusive boutique store, defining the epitome of customer service and elevating customer experience.

As the Boutique Manager/Assistant Boutique Manager, you will play a crucial role in shaping the boutique's ambiance and ensuring that every visitor receives an unparalleled level of service.

RESPONSIBILITIES

• Leadership – lead and motivate team members to provide excellent customer experience, monitor their performance, train and develop them.
• Sales performance – monitor team’s sales performance, drive sales performance and ensure sales targets are met, adjust sales strategies, upsell and cross-sell products, analyse sales data to identify opportunities for improving performance, introduce new launches and promotions.
• Customer experience – create a luxurious yet welcoming environment, provide excellent customer experience and address customer feedback promptly and with utmost sensitivity.
• Inventory management – oversee product displays and visual merchandising, maintain optimal stock levels and reorder.

• Store operations – oversee and ensure smooth daily operations including opening and closing, etc., ensure store cleanliness and organisation, and compliance with safety and security protocols.
• Financial management – manage budgets, accountable for any cash in store
• Reporting and administration – prepare and submit regular sales and performance reports to management, and ensure all administrative duties related to the store are completed accurately and timely.
• Brand representation – uphold brand image and standards, embody the brand's values, represent the boutique at events, and collaborate on marketing initiatives.

REQUIREMENTS

• Proven luxury retail management experience, specializing in high-end or luxury spa environments.
• Bachelor's degree in Business, Hotel or Retail Management, or a related field preferred.
• Strong leadership, team management, and customer service skills.
• Demonstrated success in meeting and surpassing sales targets.
• Excellent organizational and problem-solving abilities.
• Proficiency in retail management software and Microsoft Office Suite.
• Ability to thrive in a fast-paced and dynamic environment.
• Able to work during weekends and public holidays.