Billing Automation Data & Process Specialist

DHL Germany; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global logistics company in Malaysia is seeking an experienced professional to assist with billing automation and customer support. This role involves collaborating with country teams on documentation, providing training, and analyzing billing processes. Candidates should have a Bachelor's degree in Accounting or Finance, at least 3 years of relevant experience, and advanced Excel skills. Excellent communication and analytical skills are essential for success.

Qualifications

• Minimum 3 years of experience in billing, finance, or accounting roles.
• Experience in multinational companies with process improvement.

Responsibilities

• Collaborate with teams to document and review billing processes.
• Provide first-level customer support for Billing Automation.
• Conduct retraining sessions for new colleagues.

Skills

Advanced proficiency in Excel

Analytical and problem-solving skills

Excellent written and verbal communication

Collaboration and relationship-building

Education

Bachelor’s Degree in Accounting/Finance

Job description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

Billing Automation Case Preparation

• Collaborate with country teams to document and review current customer billing processes.
• Analyze Excel files related to billing to understand the process, including formulas and field updates, ensuring quality.
• Facilitate workshops with Subject Matter Experts on process flows to prepare them for automation.
• Support training for country users on new standard processes.
• Provide status updates on case preparation to key stakeholders.
• Assist in data processing review workshops with use case owners to assess and optimize process flows, determining "optimization potential" and enhancing "automation readiness."

Training and Customer Support

• Provide first-level customer support for Billing Automation in various countries.
• Conduct retraining sessions for new colleagues joining the teams of the use cases going live.
• Support regular check-ins and reporting with countries for continuous improvement.
• Train country subject matter experts on deployment approaches and facilitate handovers.

Requirements

• Bachelor’s Degree in Accounting/Finance or equivalent experience/qualification.
• Minimum 3 years of experience in billing, finance, or accounting roles and process improvement in multinational company.
• Advanced proficiency in Excel for data analysis and reporting, including familiarity with advanced functions (e.g., VLOOKUP, pivot tables).
• Strong analytical and problem-solving skills, capable of interpreting complex data and providing actionable insights.
• Excellent written and verbal communication skills in English to convey complex billing concepts to diverse stakeholders.
• Experience in project management or process improvement methodologies is advantageous.
• Ability to work collaboratively in a team environment and build relationships with cross-functional teams.