Bilingual QA Analyst – CS & Ops (CFD)

Guinevere Global Sdn. Bhd.; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A financial brokerage firm in Kuala Lumpur is seeking a Quality Assurance Analyst to oversee Customer Service and Operations teams. The role involves evaluating chat interactions, reviewing backend processes, and ensuring operational compliance. Candidates must possess strong analytical skills, be fluent in Mandarin and English, and have at least 1-2 years of experience in Customer Service. This position offers an excellent opportunity for those looking to make a significant impact in service excellence within the finance industry.

Qualifications

• Fluent in Mandarin (spoken and written).
• Proficient in English (spoken and written).
• 1–2 years of working experience in Customer Service.

Responsibilities

• Evaluate live chat interactions daily across the Customer Service team.
• Review backend processes such as KYC and withdrawals in Operations.
• Ensure compliance with internal procedures and accurate documentation.

Skills

Attention to detail

Clear communication

Coaching ability

Evaluation practices

Education

Diploma or Degree in any field

Tools

MT4/5 Manager

Backoffice systems

Job description

A financial brokerage firm in Kuala Lumpur is seeking a Quality Assurance Analyst to oversee Customer Service and Operations teams. The role involves evaluating chat interactions, reviewing backend processes, and ensuring operational compliance. Candidates must possess strong analytical skills, be fluent in Mandarin and English, and have at least 1-2 years of experience in Customer Service. This position offers an excellent opportunity for those looking to make a significant impact in service excellence within the finance industry.