Bilingual Mandarin-English Customer Support Specialist

Antasis; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company located in Iskandar Puteri, Malaysia, is seeking candidates for a position that involves responding to customer inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills in English and Mandarin, be able to work in a fast-paced environment, and should preferably have some experience in customer service. The role offers competitive compensation, health benefits, and opportunities for career development.

Benefits

Competitive Salary

Health and Wellness Benefits

Retirement Savings Plan

Paid Time Off

Career Development Opportunities

Team-Building Activities

On-site Facilities

Recognition Programs

Qualifications

• Strong verbal and written communication skills in English and Mandarin.
• Previous experience in customer service or call center environment is preferred.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate product and service information to customers.
• Resolve customer issues, complaints, and concerns efficiently.

Skills

Communication skills in English

Communication skills in Mandarin

Problem-solving skills

Attention to detail

Multitasking ability

Education

High school Diploma or equivalent

Tools

CRM systems

Job description

A customer service company located in Iskandar Puteri, Malaysia, is seeking candidates for a position that involves responding to customer inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills in English and Mandarin, be able to work in a fast-paced environment, and should preferably have some experience in customer service. The role offers competitive compensation, health benefits, and opportunities for career development.