Bilingual Japanese-English Customer Success Specialist

Asia Recruit (Permanent, Contract, & Executive Recruitment); Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is looking for a Customer Success and Support Specialist who is proficient in Japanese to deliver exceptional service to global clients. Candidates should possess excellent communication skills and a customer service background. This role includes responsibilities such as technical assistance, issue resolution, and maintaining customer relationships. Interested candidates can apply by sending their resumes. The role is based in Penang, Malaysia.

Qualifications

• Native or non-native proficiency in Japanese, fluent in English.
• Previous experience in customer support or a related field is preferred.
• Excellent verbal and written communication skills in both languages.
• Ability to understand and explain technical concepts.
• Strong analytical and problem-solving abilities.
• Ability to adapt to changing environments.
• Strong interpersonal skills for teamwork.
• Strong attention to detail.

Responsibilities

• Handle customer inquiries and issues to ensure first-contact resolution.
• Provide technical support regarding product features.
• Investigate and resolve customer issues promptly.
• Build and maintain strong relationships with customers.
• Maintain accurate records of customer interactions.
• Assist in onboarding new customers.
• Ensure adherence to company standards.
• Work closely with internal teams for product improvements.

Skills

Language Proficiency: Japanese

Fluency in English

Customer Service Experience

Communication Skills

Technical Aptitude

Problem-Solving Skills

Adaptability

Interpersonal Skills

Organizational Skills

Job description

A recruitment agency is looking for a Customer Success and Support Specialist who is proficient in Japanese to deliver exceptional service to global clients. Candidates should possess excellent communication skills and a customer service background. This role includes responsibilities such as technical assistance, issue resolution, and maintaining customer relationships. Interested candidates can apply by sending their resumes. The role is based in Penang, Malaysia.