Bilingual IT Service Desk Analyst — English & Mandarin

Getronics; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading ICT Services group in Kuala Lumpur is seeking a Technical Support Specialist. The role involves providing first line technical support, diagnosing complex incidents, and ensuring client satisfaction. Candidates must be proficient in English and Mandarin to effectively communicate with clients. Responsibilities include following up on incidents, monitoring service levels, and liaising with resolver groups. This position offers a dynamic environment with opportunities for growth in the ICT services sector.

Qualifications

• Provide first line technical support to clients.
• Responds to and diagnoses complex incidents.
• Prioritize and resolve issues timely.

Responsibilities

• Follow-up on the progress of incidents until closure.
• Record and classify all customers’ queries.
• Monitor the IT service process to ensure SLAs are met.

Skills

Technical Helpdesk Skills

Client Satisfaction

Problem Analysis and Resolution

Incident Management

Job description

A leading ICT Services group in Kuala Lumpur is seeking a Technical Support Specialist. The role involves providing first line technical support, diagnosing complex incidents, and ensuring client satisfaction. Candidates must be proficient in English and Mandarin to effectively communicate with clients. Responsibilities include following up on incidents, monitoring service levels, and liaising with resolver groups. This position offers a dynamic environment with opportunities for growth in the ICT services sector.