Bilingual Game Support Specialist (JP/EN/CN) - Tier 2

Side; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support company in Kuala Lumpur is seeking a Multilingual Customer Support Specialist to assist customers in resolving technical issues and offering support via varied online platforms. The ideal candidate will be fluent in English, Chinese, and Japanese, with strong customer service skills. Knowledge of gaming is preferred. Positions require weekend and public holiday availability, with a competitive transport allowance and medical reimbursement provided.

Benefits

Transport allowance

Medical reimbursement

Qualifications

• Fluent in English, Chinese, and Japanese with N2 Certification.
• 2-3 years of relevant experience in a customer support role.
• Ability to work weekends and public holidays.

Responsibilities

• Provide customer support and technical issue resolution.
• Handle multiple concurrent customer interactions.
• Identify and advise on technical issues.

Skills

Fluent in English

Fluent in Chinese

Fluent-business level in Japanese

Strong communication skills

Customer service orientation

Gaming knowledge

Analytical skills

Job description

A leading customer support company in Kuala Lumpur is seeking a Multilingual Customer Support Specialist to assist customers in resolving technical issues and offering support via varied online platforms. The ideal candidate will be fluent in English, Chinese, and Japanese, with strong customer service skills. Knowledge of gaming is preferred. Positions require weekend and public holiday availability, with a competitive transport allowance and medical reimbursement provided.