Bilingual Front Desk & Guest Experience Lead

Holma Management; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company in Kuala Lumpur is seeking individuals fluent in English and Mandarin to join their team. This role involves assisting guests from check-in through their entire stay, supervising housekeeping, handling inquiries, and organizing maintenance tasks. Fresh graduates and SPM leavers are encouraged to apply, emphasizing a positive attitude and a commitment to excellent customer service. Join a dynamic work environment where you will gain comprehensive hospitality knowledge.

Qualifications

• Fresh graduates (Diploma/Degree) and SPM leavers are encouraged to apply.
• Demonstrated capability in meeting new challenges.
• Understanding the difference between hospital and hospitality.

Responsibilities

• Attend to guests' online and phone inquiries.
• Assist guests from check-in throughout their stay.
• Supervise cleaning and housekeeping in hotels.
• Organize maintenance tasks with in-house technicians.
• Perform various administrative and reporting tasks.

Skills

Fluent in English

Fluent in Mandarin

Positive attitude

Customer service excellence

Adaptability

Education

Diploma/Degree

SPM

Job description

A hospitality management company in Kuala Lumpur is seeking individuals fluent in English and Mandarin to join their team. This role involves assisting guests from check-in through their entire stay, supervising housekeeping, handling inquiries, and organizing maintenance tasks. Fresh graduates and SPM leavers are encouraged to apply, emphasizing a positive attitude and a commitment to excellent customer service. Join a dynamic work environment where you will gain comprehensive hospitality knowledge.