Bilingual Customer Support Specialist – KPI Driven

Career International; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hiring firm in Cyberjaya is seeking customer service representatives to ensure service delivery meets KPIs. Candidates should have SPM qualifications, strong bilingual communication skills, and a customer service orientation. Responsibilities include understanding customer needs, providing resolutions, and maintaining professionalism. The role offers benefits such as annual leave, medical insurance, and a five-day work week.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Medical Insurance

5 Working Days

Qualifications

• SPM qualification with relevant certification.
• Six months of experience preferred but fresh graduates are welcomed.
• Ability to communicate effectively in both local language and English (B2 level).

Responsibilities

• Ensure service delivery meets contractual Key Performance Indicators.
• Clarify customer requirements and provide resolutions.
• Greet customers courteously in a professional manner.

Skills

Customer service orientation

Strong computer navigation skills

Bilingual communication (English and local language)

Attention to detail

Multi-tasking ability

Education

SPM and above with certificate

Job description

A hiring firm in Cyberjaya is seeking customer service representatives to ensure service delivery meets KPIs. Candidates should have SPM qualifications, strong bilingual communication skills, and a customer service orientation. Responsibilities include understanding customer needs, providing resolutions, and maintaining professionalism. The role offers benefits such as annual leave, medical insurance, and a five-day work week.