Bilingual Customer Support Specialist - English/Mandarin

Magnum 4D Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Officer to join their Kuala Lumpur team. The successful candidate will handle customer inquiries through calls and emails, provide accurate product information, and ensure customer satisfaction. Required qualifications include a diploma or recognized degree, 1-2 years of experience in a call center or customer service, and excellent communication skills in English and Mandarin. Fresh graduates are encouraged to apply.

Qualifications

• Minimum 1-2 years experience in Call Center or Customer Service.
• Positive and professional attitude towards customers.
• Excellent verbal and written skills in English and Mandarin.

Responsibilities

• Handle inbound calls and emails efficiently.
• Provide accurate product information.
• Document customer interactions meticulously.
• Follow up to ensure customer satisfaction.

Skills

Customer service skills

Problem-solving skills

Analytical skills

Verbal communication in Mandarin

Education

Diploma or recognized degree in relevant field

Job description

A leading company in customer service is seeking a Customer Service Officer to join their Kuala Lumpur team. The successful candidate will handle customer inquiries through calls and emails, provide accurate product information, and ensure customer satisfaction. Required qualifications include a diploma or recognized degree, 1-2 years of experience in a call center or customer service, and excellent communication skills in English and Mandarin. Fresh graduates are encouraged to apply.