Bilingual Customer Service Specialist (Malay/English)

Summitnext Technologies; Sungai Petani; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO and Technology Solutions provider in Sungai Petani is seeking a Customer Service Specialist to respond to inquiries and resolve complaints. The ideal candidate should possess excellent communication skills in both English and Malay, a customer-oriented mindset, and the ability to thrive under pressure. This full-time position offers competitive benefits including EPF, Socso, and opportunities for promotion. Interested candidates should apply immediately to join a dynamic team.

Benefits

EPF

Socso

Birthday Leave

Maternity Leave

Annual Leave

Opportunities for promotion

Professional development

Qualifications

• 1-2 years of BPO experience will be an added advantage.
• Willing to learn and a team player.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Resolve customer complaints to achieve satisfaction.
• Record and submit complaints according to SOP.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Ability to work under pressure

Education

Diploma and above

Tools

Office software proficiency

Computer operation skills

Job description

A leading BPO and Technology Solutions provider in Sungai Petani is seeking a Customer Service Specialist to respond to inquiries and resolve complaints. The ideal candidate should possess excellent communication skills in both English and Malay, a customer-oriented mindset, and the ability to thrive under pressure. This full-time position offers competitive benefits including EPF, Socso, and opportunities for promotion. Interested candidates should apply immediately to join a dynamic team.