Bilingual Customer Experience Specialist

Reeracoen Recruitment; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Malaysia is hiring a Customer Service Representative to support Brand Partners and customers. This role requires 3-4 years of experience in customer service, ideally within network marketing. Responsibilities include providing support via phone, email, and chat, and assisting walk-in customers at the Experience Centre. The position offers a salary between RM 4,000 and RM 5,500, along with medical benefits and a monthly phone allowance. Ideal candidates must demonstrate strong communication skills and a customer-centric attitude.

Benefits

Monthly phone allowance of RM150

Medical and health insurance coverage

Additional leave days depending on years of service

Company activities such as team gatherings and annual dinners

Qualifications

• 3-4 years of experience in customer service, preferably in network marketing.
• Fluency in spoken and written English.
• Strong communication and telephone skills.

Responsibilities

• Interact with Brand Partners to provide support and information.
• Assist customers at the Experience Centre.
• Resolve customer challenges and promote additional products.

Skills

Customer service

Communication skills

Fluency in English

Familiarity with Microsoft Office

Knowledge of CRM systems

Ability to work independently

Education

Diploma or Degree in any discipline

Tools

Exigo CRM

Five9 Telephony platform

Job description

A recruitment agency in Malaysia is hiring a Customer Service Representative to support Brand Partners and customers. This role requires 3-4 years of experience in customer service, ideally within network marketing. Responsibilities include providing support via phone, email, and chat, and assisting walk-in customers at the Experience Centre. The position offers a salary between RM 4,000 and RM 5,500, along with medical benefits and a monthly phone allowance. Ideal candidates must demonstrate strong communication skills and a customer-centric attitude.