Bilingual CS Team Lead: Strategy & Mentorship

Teleperformance; Remote; MYR 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Customer Service Team Lead to mentor and guide the team, ensuring performance standards are met. The ideal candidate should have a Bachelor's degree, be proficient in Mandarin and English, and possess strong analytical skills. Responsibilities include leading a high-performing team and delivering projects to improve user experience. This role offers a dynamic work environment with significant opportunities for career growth.

Qualifications

• Minimum 2 years of prior relevant people management experience.
• Significant experience in a complex fast paced environment.
• Passion for ensuring an excellent user experience.

Responsibilities

• Provide mentorship, guidance, and career development to team members.
• Lead a high-performing team through a transition.
• Establish team goals and execute strategies.
• Deliver projects involving quantitative analysis and strategy development.
• Advocate for users within their market.

Skills

Proficiency in Mandarin and English

Analytical problem-solving skills

Excellent written and verbal communication

Education

Bachelor Degree preferred

Job description

A leading customer service provider in Malaysia is seeking a Customer Service Team Lead to mentor and guide the team, ensuring performance standards are met. The ideal candidate should have a Bachelor's degree, be proficient in Mandarin and English, and possess strong analytical skills. Responsibilities include leading a high-performing team and delivering projects to improve user experience. This role offers a dynamic work environment with significant opportunities for career growth.