Bilingual CS Exec - Logistics Support (Malay/English)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider seeks a Customer Service Executive in Sungai Petani, Malaysia. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Candidates should have a diploma, possess excellent communication skills in both Malay and English, and ideally have 1-2 years of BPO experience. This full-time position operates in a rotational shift, offering a competitive basic salary alongside performance incentives and benefits.

Benefits

EPF

Socso

Maternity leave

Qualifications

• 1-2 years of BPO experience preferred.
• Willingness to learn and be a team player.
• Strong verbal, written, and listening skills.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints efficiently.
• Record customer complaints using the internal system.

Skills

Excellent communication skills (Malay, English)

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

A leading BPO and Technology Solutions provider seeks a Customer Service Executive in Sungai Petani, Malaysia. The role involves responding to customer inquiries, resolving complaints, and maintaining customer satisfaction. Candidates should have a diploma, possess excellent communication skills in both Malay and English, and ideally have 1-2 years of BPO experience. This full-time position operates in a rotational shift, offering a competitive basic salary alongside performance incentives and benefits.