Bellman - Concierge, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel brand in Kuala Lumpur is seeking a Guest Service Officer to deliver exceptional service throughout guests' stay. This role requires a university degree in Hospitality or Tourism management and strong communication skills. Ideal candidates may have experience in luxury hotels or be fresh graduates. You will maintain high hospitality standards and collaborate with concierge and front office teams to create a seamless guest experience.

Qualifications

• Malaysian Citizens and Permanent Residents only due to work permit restrictions.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as a Guest Service Officer in luxury hotels preferred, fresh graduates welcome.

Responsibilities

• Provide excellent service to guests during their stay.
• Assist in ensuring a smooth and efficient guest experience.
• Maintain high standards of hospitality in collaboration with the concierge and front office teams.

Skills

Excellent communication skills

Strong organizational skills

Multitasking abilities

Basic computer skills

Education

University degree/diploma in Hospitality or Tourism management

Tools

Microsoft Office Suite (Excel, Word)

Job description

Park Hyatt Park Hyatt Kuala Lumpur MY - 10 - Kuala Lumpur

Guest Service Operations

Hourly/Entry Level Employee

Full-time

Local

Summary

You will be responsible for providing an excellent and consistent level of service to the guests. The Bellman is responsible for providing exceptional service to guests and ensuring a smooth and efficient guest experience from arrival to departure, maintaining high standards of hospitality, and working closely with the concierge and front office teams.

Qualifications

• Due to work permit restrictions, this position is only open to Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality or Tourism management.
• Work experience as a Guest Service Officer within luxury hotels is preferred. Fresh graduates are welcome.
• Professional appearance and demeanour, with the ability to remain calm and composed under pressure.
• Excellent communication and interpersonal skills, strong organizational, and multitasking abilities.
• Basic computer skills, including proficiency in Microsoft Office Suite (Excel, Word).