Beauty Advisor

Kens Avenue Sdn Bhd; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading beauty retailer is seeking a Beauty Advisor in Putrajaya, Malaysia. This role involves assisting customers in finding suitable skincare and beauty products, providing recommendations, and ensuring exceptional customer service. Candidates should have previous beauty retail experience and strong sales skills. The position requires flexibility for retail hours, including weekends and holidays. Look forward to personal development and becoming a key part of a supportive team.

Qualifications

• Previous experience in beauty retail or skincare advisory roles.
• In-depth knowledge of skincare and beauty products preferred.
• Ability to lead by example and support junior team members.

Responsibilities

• Greet and assist customers with a friendly demeanor.
• Engage customers to understand their skincare needs.
• Provide personalized recommendations and follow-up.

Skills

Strong sales skills

Excellent customer service skills

Ability to build customer relationships

Job description

As a Beauty Advisor at Kens Apothecary, you will be responsible for assisting customers in finding the right skincare and beauty products. Your role includes providing product recommendations, conducting demonstrations, and ensuring a positive customer experience.

KEY RESPONSIBILITIES

• Greet and assist customers with a friendly and approachable demeanor.
• Engage customers in conversation to understand their skincare needs and preference.
• Encourage hands‑on experience to enhance customer understanding and satisfaction.
• Provide exceptional customer service to create a positive shopping experience.
• Utilize customer information to provide personalized recommendations and follow‑up on their skincare and beauty journeys.
• Assist in achieving individual and store sales targets through effective product recommendations and upselling techniques.
• Learn and apply proven sales strategies to enhance the overall sales performance of the store.

PRODUCT KNOWLEDGE

• Acquire and maintain in‑depth knowledge of skincare, beauty, and wellness products in the store.
• Stay informed about new product releases, ingredients, and brand stores.

LEARNING AND DEVELOPMENT

• Actively participate in training sessions provided by management or seniors.
• Proactively seek opportunities for personal and professional development in the beauty and skincare industry.
• Implement feedback received from senior team members to improve selling techniques and customer interactions.

STORE OPERATION

• Assist cleanliness of the store before, during, and after closing the store.
• Assist the product display in good condition and replace broken testers or broken stock; report back to the relevant parties – Store Manager/Logistics department.
• Keep updating the checklist on daily area to focus on the store before, during and after closing the store.

REQUIREMENTS

• Previous experience in beauty retail or skincare advisory roles.
• Strong sales skills with a proven track record of achieving or exceeding sales targets.
• Excellent customer service skills with the ability to build customer relationships.
• In‑depth knowledge of skincare and beauty products is preferred.
• Ability to lead by example and support the development of junior team members.
• Flexible working retail hours, including weekends and holidays.