Barista

FastJobs; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee retailer in Malaysia is seeking individuals dedicated to exemplary customer service. This position involves creating an exceptional consumer experience by delivering quality beverages, maintaining a clean environment, and following operational protocols. Successful candidates will demonstrate integrity, punctuality, and the ability to anticipate customer needs, contributing positively to team morale. Join our team to make a significant impact on customer satisfaction and store success.

Qualifications

• Acts with integrity and honesty.
• Maintains punctual attendance.
• Ability to anticipate customer needs.

Responsibilities

• Provide legendary customer service.
• Evaluate customer needs and environment.
• Contribute to a positive team atmosphere.

Job description

This position contributes to LUCKIN COFFEE MALAYSIA success by providing legendary customer service to all customers. This job creates the Excellence Consumer Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with LUCKIN COFFEE MALAYSIA guiding principles.

Summary of Key Responsibilities

Essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of LUCKIN COFFEE MALAYSIA.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows LUCKIN COFFEE MALAYSIA operational SOP, to ensure the safety of all partners during each shift.
• Maintains regular and punctual attendance