Barista

Hextar Luckin (M) Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A beverage company in Malaysia is seeking enthusiastic individuals to join as baristas. This role involves delivering exceptional customer service, maintaining a clean store environment, and adapting to a fast-paced work setting. While no barista experience is required, a positive attitude and strong interpersonal skills are crucial. Full training will be offered, with opportunities for career progression and various benefits including medical and dental coverage.

Benefits

Annual leave and medical leave

Medical benefits

Dental benefits

Partner discounts

Career progression pathways

Training provided

Performance bonus

Qualifications

• Must be able to start immediately or with short notice.
• Willingness to work on rotational shifts, including mornings, evenings, weekends, and public holidays.
• Comfortable working in a fast-paced environment.

Responsibilities

• Deliver legendary customer service with a customer-first attitude.
• Maintain regular and punctual attendance.
• Follow operational SOPs to ensure partner safety.

Skills

Good communication skills in English and Bahasa Malaysia

Positive attitude and strong interpersonal skills

Ability to work independently and as a team player

Adaptability to new knowledge

Education

Minimum SPM/Secondary School education

Job description

This position contributes to LUCKIN COFFEE MALAYSIA success by providing legendary customer service to all customers. The role creates an Excellence Consumer Experience by offering prompt service, quality beverages and products, and maintaining a clean and comfortable store environment, acting in accordance with LUCKIN COFFEE MALAYSIA guiding principles.

Requirements

• Minimum SPM/Secondary School education in any field
• Good communication skills in both English and Bahasa Malaysia (spoken and written)
• Positive attitude with strong interpersonal skills
• Energetic, eager to learn, and adaptable to new knowledge
• Team player with the ability to work independently
• Own transport and willing to travel if required
• Able to start immediately or with short notice is an added advantage
• Willing to work on rotational shifts, including early mornings, evenings, weekends, and public holidays
• Committed to long-term employment
• Comfortable working in a fast-paced environment
• No barista experience needed – full training will be provided

Responsibilities

• Act with integrity, honesty and knowledge that promote the culture, values, and mission of LUCKIN COFFEE MALAYSIA.
• Anticipate customer and store needs by constantly evaluating environment and customers for cues.
• Contribute to a positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
• Deliver legendary customer service to all customers by acting with a customer‑first attitude and connecting with the customer. Discover and respond to customer needs.
• Follow LUCKIN COFFEE MALAYSIA operational SOPs to ensure the safety of all partners during each shift.
• Maintain regular and punctual attendance.

Benefits

• Annual leave and other leave (medical, hospitalization, etc.)
• Medical benefits
• Dental benefits
• Partner discounts
• Career progression pathways available
• Training provided
• Performance bonus