Banking Services Executive (Fresh Graduates) - Branches in Klang Valley

Bank of China; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is seeking a motivated individual to join their team as a Banking Operations Assistant. Responsibilities include managing daily cash transactions, assisting customers with account inquiries, and ensuring compliance with banking regulations. This role is ideal for fresh graduates eager to kickstart their careers in banking, offering the chance to learn essential skills in a dynamic environment. If you are hardworking and passionate about customer service, this opportunity is for you!

Qualifications

• 1-2 years of experience in banking operations is preferred but fresh graduates are welcome.
• Strong desire to learn and grow in the banking sector.

Responsibilities

• Handle daily banking operations including cash withdrawals and deposits.
• Manage customer complaints and ensure their resolution.
• Assist customers with account openings and banking transactions.
• Educate clients on proper banking facilities usage.
• Submit reports to management on time.

Skills

Hardworking

Good time management

Team player

Willing to learn new skills

Familiar with Ms Word

Familiar with Excel

Familiar with PowerPoint

Education

1-2 years banking operation experience

Fresh graduates encouraged to apply

Job description

Are you a fresh graduate looking to kickstart a career in banking? Join Us Now!

Job Purpose

Ensure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank’s goals and objective performance.

Key Responsibilities

• 1. Handle daily cash withdrawals, deposits, opening/ closing of account, banking transaction, remittances, etc.
• 2. Attends and resolves customer’s complaints where possible or otherwise, to re-direct to appropriate personnel.
• 3. Assists in checking and completion of documents, forms and procedures for opening of current, savings or fixed deposit accounts.
• 4. Checking of counter’s daily transaction vouchers.
• 5. Attends to Unclaimed Money accounts.
• 6. Assists in educating customers on proper usage of banking facilities.
• 7. Ensures timely submission and checking of relevant reports to Management.
• 8. SIMS Maintenance.
• 9. Ensures merchandising items, application forms and display items are sufficient, in proper locations, in good order and according to location standards set by the Bank.
• 10. To attend VIP customers.
• 11. Assists in sales of Great Wall Prepaid Card (GWPPC) and Great Wall Debit Card (GWDC) to customers.
• 12. To assist customers on applying BOCnet and checking the internet banking application forms.
• 13. Maintains and updates customer’s information into the system.
• 14. To review the existing individual profile customer and perform the customer review diligently in accordance to bank’s CDD/KYC guidelines.
• 15. Introduces and promotes financial products of the Bank and cross selling referrals wheredeem necessary
• 16. Embracing the Bank’s Core Values and Behavior and promotes Customer Service Excellence at all times in order to build a world-class bank in the new era.
• 17. Continuously engage and support Bank’s Digital Transformation Journey initiatives by Bank.
• 18. Keeping abreast of the provisions and changes in the Statutory requirements, Head Office Policies and Bank Negara Malaysia’s Guidelines to ensure due compliance in all aspects of human resource and administration matters
• 19. Adheres and ensures that the policies, procedures and guidelines listed in the Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc. as well as all other operating policies/procedures and regulatory rules are comply at all times.
• 20. Perform any other functions as assigned by Management from time to time.

Work Experience

• 1-2 years banking operation experience
• Fresh graduates are encouraged to apply

Personal Attributes & Characteristics

• Hardworking, passion and good time management
• Willing to learn new skills
• Team player

Knowledge/Tools/Skills

• Familiar with general computer application such as Ms Word, Excel and PowerPoint

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