Banking Ops & Customer Service Executive (Cross-Sell)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur seeks an Executive for Personal Financial Services, focusing on high-level customer service and transaction processing. The successful candidate will engage with customers, promote banking products, and support digital initiatives. Ideal applicants should possess experience in customer interaction and cash handling, along with a customer-focused mindset. Join a dynamic team to help drive customer satisfaction and sales.

Qualifications

• Related working experience in financial institution or related field.
• Possess customer interaction/cash handling/transaction processing/sales experience.
• Basic banking knowledge.

Responsibilities

• Engage with walk-in customers for transaction processing and discussions on products.
• Provide superior customer service and support CSAT scores.
• Carry clear targets for product growth and account opening.
• Support the Bank’s Digital Transformation initiatives.

Skills

Customer interaction experience

Cash handling

Communication skills

Cross selling skills

Job description

A leading financial institution in Kuala Lumpur seeks an Executive for Personal Financial Services, focusing on high-level customer service and transaction processing. The successful candidate will engage with customers, promote banking products, and support digital initiatives. Ideal applicants should possess experience in customer interaction and cash handling, along with a customer-focused mindset. Join a dynamic team to help drive customer satisfaction and sales.