Banking Live Chat Specialist - Customer Care Expert

UOB; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading bank in Asia is seeking a Customer Support representative to handle inquiries via live chat and phone. This role requires at least 1 year of customer service experience, proficiency in written English, and a strong customer service orientation. Ideal candidates will be detail-oriented, able to multitask, and willing to work on a rotational shift basis. Join a supportive team and contribute to delivering outstanding service to our customers.

Qualifications

• Minimum of 1 year of customer service experience in a similar role.
• Proficiency in written English with attention to detail.
• Ability to work in rotational shifts, including weekends.

Responsibilities

• Respond to customer inquiries through live chat.
• Provide assistance on banking and card products.
• Document all customer interactions in the CRM system.

Skills

Customer service orientation

Written communication skills

Multitasking ability

Technical knowledge of banking products

Efficiency and attention to detail

Tools

CRM systems

Telephony tools

Job description

A leading bank in Asia is seeking a Customer Support representative to handle inquiries via live chat and phone. This role requires at least 1 year of customer service experience, proficiency in written English, and a strong customer service orientation. Ideal candidates will be detail-oriented, able to multitask, and willing to work on a rotational shift basis. Join a supportive team and contribute to delivering outstanding service to our customers.