Banking Customer Service Specialist for Growth & Support

AmBank; Johor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading financial services provider in Malaysia is seeking Customer Service Officers/Executives for the Johor Jaya Branch. In this full-time position, you will provide exceptional assistance to customers, ensuring their needs are met while adhering to banking policies. Ideal candidates will have experience in customer service, strong communication skills, and a commitment to exceptional service. Join a supportive team focused on career growth and a positive work environment.

Benefits

Career growth opportunities

Comprehensive medical and life insurance

Generous leave entitlements

Work-life balance initiatives

Diverse and inclusive workplace

Qualifications

• Previous experience in a customer service or client-facing role, preferably in banking.
• Strong communication and interpersonal skills for effective customer interaction.
• Excellent problem-solving skills and quick thinking for solutions.

Responsibilities

• Provide prompt assistance to customers, addressing inquiries and resolving issues.
• Ensure transactions comply with internal and external policies.
• Identify opportunities to cross-sell banking products and services.

Skills

Strong communication skills

Problem-solving skills

Customer service experience

Interpersonal skills

Team-oriented mindset

Education

Experience in customer service or client-facing role

Proficiency in English and Bahasa Malaysia

PCE/CEILLI license (preferred)

Job description

A leading financial services provider in Malaysia is seeking Customer Service Officers/Executives for the Johor Jaya Branch. In this full-time position, you will provide exceptional assistance to customers, ensuring their needs are met while adhering to banking policies. Ideal candidates will have experience in customer service, strong communication skills, and a commitment to exceptional service. Join a supportive team focused on career growth and a positive work environment.