Banking Customer Service & Cross-Sell Specialist

RHB Bank; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a customer service representative. The position involves handling customer inquiries, promoting banking products, and ensuring customer satisfaction. Applicants should possess a diploma or degree, excellent communication skills, and ideally experience in customer service. This role requires managing calls professionally and working in a fast-paced environment, with shifts and locations in Kuala Lumpur.

Qualifications

• Experience in customer service, telemarketing, or call centers preferred.
• Excellent verbal and written communication skills required.
• Computer literate and able to manage multiple systems.

Responsibilities

• Handle customer inquiries and promote bank products.
• Ensure timely and effective issue resolution.
• Manage difficult customer interactions professionally.

Skills

Customer service orientation

Strong communication skills

Problem-solving abilities

Team player

Education

Diploma or Degree with CGPA 2.8 and above

Job description

A leading financial institution in Kuala Lumpur is seeking a customer service representative. The position involves handling customer inquiries, promoting banking products, and ensuring customer satisfaction. Applicants should possess a diploma or degree, excellent communication skills, and ideally experience in customer service. This role requires managing calls professionally and working in a fast-paced environment, with shifts and locations in Kuala Lumpur.