Banking Customer Service Agent - 6-Month Contract

Career International FOS; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial recruitment agency in Kuala Lumpur is seeking Call Center Agents for the banking industry. This role is ideal for fresh graduates and SPM holders with customer service experience. Responsibilities include assisting customers, resolving inquiries, and promoting banking products. Offering a 6-month contract with potential for permanent placement based on performance. Training is provided, and the work culture is highly regarded.

Benefits

Breath of learning opportunities

Fantastic work culture

Qualifications

• Fresh Graduates with Degrees/Diplomas are encouraged to apply.
• SPM graduates must have credit in Mathematics and English.
• Good communication skills in English required.

Responsibilities

• Deliver exceptional service as the first point of contact for customers.
• Provide assistance via phone, email, or chat addressing banking needs.
• Guide customers effectively in choosing financial solutions.
• Resolve customer issues efficiently and effectively.
• Record customer interactions and maintain data security.
• Adhere to banking regulations and policies.
• Collaborate with team members to achieve service goals.

Skills

Customer Service experience

Good communication skills in English

Education

Degree/Diploma

SPM with 2 years Call Center experience

Job description

A leading financial recruitment agency in Kuala Lumpur is seeking Call Center Agents for the banking industry. This role is ideal for fresh graduates and SPM holders with customer service experience. Responsibilities include assisting customers, resolving inquiries, and promoting banking products. Offering a 6-month contract with potential for permanent placement based on performance. Training is provided, and the work culture is highly regarded.