Banking Customer Experience & Accounts Specialist

Bank Islam; Kelantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a candidate for operations administration and customer service. The role involves processing customer transactions, assisting with inquiries, and supporting sales initiatives. The ideal candidate should have a Bachelor's degree and exhibit strong customer service orientation, teamwork, and attention to detail. This position offers an opportunity to work in a dynamic banking environment while ensuring compliance with internal policies and external regulations.

Qualifications

• Less than 2 years of working experience or a fresh graduate.
• Must have a friendly and professional demeanor.
• Genuine interest in sales and cross‑selling functions.

Responsibilities

• Process customer transactions including deposits and withdrawals.
• Assist customers with inquiries and handle complaints.
• Manage account opening and maintain customer records.

Skills

Customer service orientation

Sales and cross-selling

Team player

Attention to detail

Education

Bachelor’s degree

Job description

A leading financial institution in Malaysia is seeking a candidate for operations administration and customer service. The role involves processing customer transactions, assisting with inquiries, and supporting sales initiatives. The ideal candidate should have a Bachelor's degree and exhibit strong customer service orientation, teamwork, and attention to detail. This position offers an opportunity to work in a dynamic banking environment while ensuring compliance with internal policies and external regulations.