Banking Customer Care & Cross‑Sell Specialist

RHB Banking Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is seeking a customer service representative to efficiently handle customer inquiries and promote bank products. The ideal candidate should have a minimum Diploma or Degree, preferably with experience in customer service. Strong communication skills, teamwork, and the ability to manage stress in a fast-paced environment are essential for this role. The position involves working on rotational shifts at provided locations.

Qualifications

• Minimum Diploma or Degree holder with a CGPA of 2.8 and above.
• Preferably with experience in customer service, telemarketing, or call centers.
• Excellent verbal and written communication skills.

Responsibilities

• Develop a strong understanding of the Bank’s products and services.
• Provide accurate information on new products to customers.
• Attend to and facilitate customer calls effectively.

Skills

Customer service excellence

Verbal communication

Problem-solving

Teamwork

Computer literacy

Education

Minimum Diploma or Degree

Job description

A leading banking institution in Kuala Lumpur is seeking a customer service representative to efficiently handle customer inquiries and promote bank products. The ideal candidate should have a minimum Diploma or Degree, preferably with experience in customer service. Strong communication skills, teamwork, and the ability to manage stress in a fast-paced environment are essential for this role. The position involves working on rotational shifts at provided locations.