B2B Corporate Travel Support Executive

ICE Holidays Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading travel wholesaler is seeking a dedicated Customer Support Executive in Kuala Lumpur. This role involves coordinating bookings for travel arrangements while ensuring quality service standards. Candidates should have a Diploma/Degree in a related field and 1–2 years of travel operations experience. Strong communication and problem-solving skills are essential. Benefits include annual leave, medical insurance, and a working environment focused on digital transformation.

Benefits

Annual Leave

Medical and Hospitalisation Leave

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Company Trip

5 Working Days

Qualifications

• Minimum 1–2 years of experience in corporate travel operations.
• Experience in B2B travel or travel wholesaler environment is an added advantage.
• Fresh graduates are welcome to apply.

Responsibilities

• Coordinate and process bookings for air tickets, hotel accommodations, transportation, and itineraries.
• Ensure all travel arrangements are accurate and aligned with service standards.
• Assist in day-to-day operational tasks including itinerary preparation and booking management.

Skills

Strong communication

Customer service

Problem-solving

Organization

Detail-oriented

Multitasking

Education

Diploma/Degree in Tourism, Hospitality, Business Administration, or related field

Tools

GDS systems (Amadeus/Sabre/Galileo)

Microsoft Office

Travel booking platforms

Job description

A leading travel wholesaler is seeking a dedicated Customer Support Executive in Kuala Lumpur. This role involves coordinating bookings for travel arrangements while ensuring quality service standards. Candidates should have a Diploma/Degree in a related field and 1–2 years of travel operations experience. Strong communication and problem-solving skills are essential. Benefits include annual leave, medical insurance, and a working environment focused on digital transformation.