AVP Insurance Operations - SG market

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

A leading global insurance broker is seeking an AVP Insurance Operations for their Kuala Lumpur office. The role involves client on-boarding, preparing renewal reports and managing workflows. Candidates should have a Bachelor's degree and over 7 years of relevant experience in the insurance industry. This hybrid position emphasizes teamwork and requires strong interpersonal skills.

Qualifications

• Minimum of 7 years of relevant working experience in the insurance industry.

Responsibilities

• Client on-boarding and due diligence.
• Help prepare renewal reports.
• Monitor and manage workflow for client servicing teams.

Skills

Interpersonal skills

Ability to work under pressure

Ability to cope with cyclical nature of the business

Education

Bachelor's degree in any field

Job description

Overview

Company:MMC Corporate Description: We are seeking a talented individual to join our Placement team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

AVP Insurance Operations - SG market

We will count on you to:

• Client On-Boarding
• Arrange for new clients to be set up on our systems, monitor progress of on-boarding/due diligence of clients, intermediaries, and markets. Liaison with country business teams.
• File appropriate documentation (covering BOR, ToE etc.)
• Assist country business teams with updating / monitoring of MPower.

• Renewal & Placement
• Help prepare, and review renewal reports prepared by the Pre-Renewal Team
• Identify any risks that are not required, 90 days ahead of the renewal date.
• Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal.
• Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.
• Follow up with insurers on risk / exposure related matters (renewal and ongoing placement maintenance).
• Support implementation of insurance contract through the Marsh Digital Trading Platform, where applicable.
• Ensure appropriate records of CE’s negotiations/communications with client and insurers is maintained and filed.
• Where applicable, issuance of Confirmation letters and liaise with insurers on Certificates.
• Support on preparation of premium and allocation schedules.
• Review and check all documentation for content accuracy in accordance with:
• Client First Principles and Quality Assurance Checklists
• Marsh Compliance Standards

• Policy Servicing
• Monitor and manage workflow, coordinate the flow of business into Client Servicing Teams
• Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner.
• Ensure timely authorisation of documentation, and distribution to client service teams – insurer policy documentation, debit notes, invoices and evidence of cover.
• Develop and sustain supportive and productive working relationship with both CE/Broker and Policy Servicing teams.
• Where required, assist with Fiduciary related queries (funds not received, funds received not paid to insurers) by working with other Kuala Lumper based support teams on the ground.

• Other:
• Set and achieve specific goals as evidenced in Workday
• Complete mandatory training requirements as may be required from time to time by the firm and within the timeframes given
• Complete the Firm’s CPD requirements, currently 35 hours per year, in a timely manner.
• Client and prospect discovery projects – news article and insurance related websites.

What you need to have:

• Bachelor's degree in any field with a minimum of 7 years of relevant working experience in the insurance industry
• Interpersonal skills – includes country business teams, clients and insurers
• Ability to work under pressure
• Ability to cope with cyclical nature of the business

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.