Automotive Customer Experience Executive

Asbenz Motors Sdn Bhd; Alor Merah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive dealer in Malaysia is seeking a Customer Service Executive (Automotive) to provide exceptional service to clients. This full-time role involves addressing customer inquiries, resolving complaints, and collaborating with teams to enhance the customer experience. Ideal candidates have strong communication skills, problem-solving abilities, and prior automotive industry experience. Competitive salary and career development opportunities are offered in a supportive work environment.

Benefits

Competitive salary

Career development opportunities

Comprehensive benefits

Wellness initiatives

Qualifications

• Prior experience in a customer service or client-facing role, preferably in the automotive industry.
• Ability to adapt to changing priorities and work in a team environment.

Responsibilities

• Deliver outstanding customer service through various interactions.
• Assist customers with product inquiries and support.
• Resolve complaints in a professional manner.
• Maintain detailed records of customer interactions.
• Collaborate with sales and technical teams to enhance customer support.
• Identify improvement opportunities for customer experience.

Skills

Excellent communication skills

Customer-centric approach

Problem-solving abilities

Conflict resolution skills

Team collaboration

Tools

Customer relationship management (CRM) software

Job description

A leading automotive dealer in Malaysia is seeking a Customer Service Executive (Automotive) to provide exceptional service to clients. This full-time role involves addressing customer inquiries, resolving complaints, and collaborating with teams to enhance the customer experience. Ideal candidates have strong communication skills, problem-solving abilities, and prior automotive industry experience. Competitive salary and career development opportunities are offered in a supportive work environment.