Automobile Technician-Kerala

2coms; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational ride-sharing company is seeking male candidates for the position of Automobile Technician in Kuala Lumpur. The role involves customer interaction, diagnosing scooter repairs, and maintaining service records. Candidates should hold a minimum education of 12th pass or equivalent and have at least 6 months of experience in the automobile service sector. A competitive salary package ranging from ₹19,000 to ₹23,000 CTC per month is offered, along with benefits like PF and ESIC.

Qualifications

• Only male candidates are eligible for this position.
• Minimum 6 months experience in the automobile industry required.
• Must be capable of performing repairs on OLA Scooters.

Responsibilities

• Greet customers politely and verify service requests.
• Analyze and diagnose scooters for necessary repairs.
• Track customer complaints in Zendesk and update the system live.

Skills

Customer service skills

Technical repair knowledge

Communication skills

Inventory management

Education

12th pass/diploma/ITI/graduation/post graduation

Tools

Workshop Management System (Getafix)

Zendesk

Job description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.

About Client

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: Automobile Technician

Responsibilities

• Receiving customer with smile and greet him with Politeness, courteousness and professionalism
• Verify the service requests made by customers & Capture VOC of the customer and update in the system
• Conversational skill for telephonic as well as face to face discussion
• Customer communications about repair updates

Diagnosis

• Analyse and Diagnose the Scooter to identify number and type of repairs applicable
• Update the diagnosis report in the WMS (Getafix)
• Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed

System Handling

• Track the Customer complaint in Zendesk and update the system on live basis
• Operate Workshop Management System (Getafix) and ensure 100 % adherence
• Update operational Status and ETA on timely basis in both CRM and WMS systems
• Check for scooter health in Telematics Command centre for deep diagnosis

Technical Repairs

• Service Champion should be fully equipped with knowledge on OLA Scooter
• Could able to repair/replace all the parts of the scooter
• Ensure he/she is updated on OLA technical curricular, news bulletin on EV

Process and Operational

• Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
• Invoicing and Payment Collections
• Ensure bays are free from any foreign materials and fit for serviceability

Parts Operation

• Auditing the inventory and ensure system and physical inventory is same
• Perform GRN and maintain Inventory at Experience Centre
• Ensuring Warranty part reverse logistics to the Mother workshop

Safety and Compliance

• Wear Uniform and Protective Gear while repairing scooter
• Use Protective Gear and proper handling of Tool Kits while repairing scooter
• Ensure fire fighting equipments are in place to ensure fire handling

Requirements

• Only male candidate.
• Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
• Min experience: min 6 months experience in an automobile industry in service sector.

Benefits

Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive