Atlassian Solution Specialist

SEEK; Kuala Lumpur; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A multinational technology firm in Kuala Lumpur is seeking an Atlassian Solution Specialist to optimize Jira Cloud and Confluence. Responsibilities include handling administration, supporting users, managing security and user access, and developing reporting tools. Qualified candidates should possess Jira Administrator certification and 2+ years' experience in Atlassian products. The role offers flexible hybrid work and a culture valuing diversity and inclusion.

Benefits

Flexible hybrid work model

Work from anywhere for up to 4 weeks per year

Casual dress code

Qualifications

• 2+ years experience with Atlassian suite administration and marketplace add-ons.
• Proven expertise in Jira configuration, workflows, automation, JQL, and integrations.
• Knowledge of Atlassian security best practices.

Responsibilities

• Configure and maintain Jira Cloud, Confluence, and Advanced Roadmaps.
• Provide end-user support, troubleshooting, and issue resolution.
• Create and maintain dashboards, filters, and operational reports.

Skills

Atlassian suite administration

Jira configuration

Confluence

Problem-solving skills

Communication skills

Education

Certified Jira Administrator (ACP-120 or equivalent)

Tools

Jira Cloud

Confluence

Advanced Roadmaps

Job description

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

About the role

We\'re seeking an Atlassian Solution Specialist to administer and optimize our Jira Cloud, Confluence, and Advanced Roadmaps suite. You\'ll design custom workflows, dashboards, and reports to support our distributed teams\' project management needs.

The ideal candidate brings proven Atlassian administration experience with strong problem-solving skills and a collaborative approach to implementing business solutions across multi-team environments.

Responsibilities

System Administration & Support

• Configure and maintain Jira Cloud, Confluence, and Advanced Roadmaps to meet business requirements
• Provide end-user support, troubleshooting, and issue resolution
• Manage system integrations, plugins, and vendor relationships
• Deliver training on tool functionality and best practices

Security & User Management

• Maintain user permissions and access controls across all platforms
• Troubleshoot security and performance issues
• Manage user provisioning in accordance with organizational roles

Governance & Reporting

• Create and maintain dashboards, filters, and operational reports
• Establish change management workflows with proper testing protocols
• Develop documentation, training materials, and knowledge resources
• Conduct impact assessments for feature releases and communicate updates to stakeholders
• Provide expert guidance on Atlassian governance and best practices

Qualifications

Skills and experience

• Certified Jira Administrator (ACP-120 or equivalent)
• 2+ years experience with Atlassian suite administration and marketplace add-ons
• Proven expertise in Jira configuration, workflows, automation, JQL, and integrations
• Experience with Confluence and Advanced Roadmaps
• Knowledge of Atlassian security best practices
• Strong communication and problem-solving skills
• Excellent time management and stakeholder relationship abilities
• Knowledge of Agile methodologies preferred

Desired Values

• Believed in aiming high to deliver world-class results and yet, not forgetting to care for others

Additional Information

The Team

This role will be part of the Corporate Platforms & Technology Partnering Team, consisting of multiple technical platform management teams, including ERP and Service Management technology, alongside a Technology Partnering team.

Benefits

• Flexible hybrid work model
• The opportunity to work from anywhere for up to 4 weeks per financial year
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don\'t meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific supportor adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.