Associate, Sales Development

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global service provider in Kuala Lumpur is seeking an Associate, Sales Development to engage customers and facilitate contract renewals. Key responsibilities include managing customer interactions, providing sales forecasts, and collaborating with a team to ensure customer satisfaction. Candidates should possess strong sales abilities and be fluent in Mandarin and Cantonese. This full-time role offers an opportunity to make a significant impact in customer engagement and sales strategies.

Qualifications

• Demonstrated ability to engage customers effectively.
• Experience in achieving revenue-based quotas.
• Strong product and service technical understanding.

Responsibilities

• Engage with customers to sell and renew contracts.
• Provide accurate sales forecasts.
• Manage customer contacts through calls and emails.

Skills

Customer engagement

Sales forecasting

Product knowledge

Objection handling

CRM management

Job description

Job Title

Associate, Sales Development

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Level 5, Platinum Sentral

Language Requirements

Mandarin (Required), Yue (Cantonese) (Required)

Time Type

Full time

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