Associate, Policy Services (1 Year Contract)

AIA Shared Services; Sepang; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A prominent insurance service provider is looking for an Associate in Policy Services in Malaysia. This 1-year contract role involves processing insurance new business, renewals, and inquiries, ensuring all work meets regulatory requirements. Ideal candidates should have at least 1 year experience in insurance policy processing or relevant fields, with fresh graduates also welcomed. Experience with PowerBI or PowerAutomate is a plus. Onsite work in Cyberjaya with flexibility for working from home is expected.

Qualifications

• Minimum 1 year experience in insurance policy processing or data management.
• Fresh graduates are welcomed to apply.
• Experience with PowerBI or PowerAutomate is an advantage.

Responsibilities

• Process insurance new business, renewals, and change requests.
• Ensure delivery quality in terms of accuracy and completeness.
• Correspond with business partners on clarifications and enquiries.

Skills

Attention to details

Organizational skills

Education

Bachelor’s Degree in Insurance, Business Administration or related fields

Tools

PowerBI

PowerAutomate

Job description

Associate, Policy Services (1 Year Contract)

Process insurance new business, renewals, and change request from individual or group policy holder as per stipulated benchmark and requirements.

Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.

Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on a daily basis.

Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirement.

Others:

Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any).

Continuously attend/involve trainings identified for personal and career development.

Requirements:

Minimum 1 year experience in insurance policy processing or data management experience. Fresh graduates are welcomed to apply.

Experience using PowerBI or PowerAutomate will be an added advantage.

Bachelor’s Degree in Insurance, Business Administration or related fields.

Good attention to details & organization skills.

Open for a 1-year contract position.

Able to work onsite in Cyberjaya with 1 day work from home per week. We will be moving to IOI Tower 1 Putrajaya in Q2 2026.

This role is supporting Singapore market, hence will follow Singapore holiday calendar.