Associate Manager - Procurement Technology Enablement

AstraZeneca; Petaling Jaya; On-site; MYR 70,000 - 100,000; Full time

Job summary

A leading BioPharmaceutical company in Malaysia seeks a Procurement Technology Enablement Associate Manager to provide technical support for procurement platforms. The role involves developing digital content, managing user queries, and improving procurement processes. Candidates should have a Bachelor's degree, 3+ years of relevant experience, and excellent communication skills. Fluency in English is required, with Mandarin or Japanese preferred. This role offers opportunities in a dynamic and inclusive environment.

Qualifications

• 3+ years of experience in procurement operations or similar role.
• Experience creating digital learning materials is essential.
• Excellent communication skills for diverse audiences.

Responsibilities

• Develop and improve sourcing and contract templates.
• Update digital guidance for users of procurement platforms.
• Manage user queries and offer technical support.

Skills

Communication skills

Digital content creation

Organizational abilities

Stakeholder management

Procurement operations

Education

Bachelor's Degree in Business, Information Systems, or related field

Tools

Coupa

SAP Ariba

WalkMe

Job description

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.

Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We’re on a journey of growth and evolution – to find better ways to translate value for the business and our patients.

The Procurement Technology Enablement Associate Manager provides crucial first-line technical and procedural support for our procurement platforms, ensuring users receive timely assistance and effective resolutions for their queries. This role is also responsible for developing, maintaining, and optimizing all digital content that supports users of AstraZeneca’s procurement platforms – Coupa & Cirtuo. This encompasses sourcing templates, contract templates, digital guidance tools, and user enablement assets. Working closely with the cross-functional teams, the role ensures content is current, engaging, and fully aligned with platform updates and business needs, ultimately maximizing user confidence and platform adoption.

Key Responsibilities

• Develop, maintain, and continuously improve sourcing and contract templates to ensure relevance, usability, and alignment with procurement best practices.
• Author and update digital guidance, walkthroughs, and instructional content using tools such as WalkMe to provide intuitive support for platform users.
• Establish and enforce standards and processes for digital content lifecycle management, ensuring all assets are regularly reviewed, updated, and archived as needed.
• Work closely with the Procurement Technology Enablement team members and other stakeholders to synchronize content development with training initiatives, platform enhancements, and user feedback.
• Revise and update digital assets in line with procurement platform changes, ensuring users always have access to accurate, up-to-date guidance.
• Collect feedback from users and analyze digital content usage to identify needs, measure effectiveness, and inform future content creation and updates.
• Promote the adoption of digital tools, templates, and guidance materials—enabling users to leverage procurement platforms efficiently and compliantly.
• Manage and resolve user queries and issues efficiently, escalating more complex or unresolved matters to the appropriate technical or functional teams.
• Offer first-line technical and procedural support to users of procurement platforms, ensuring prompt and professional query resolution.
• Document and track all support requests, maintain accurate records, and follow established helpdesk processes.

Qualifications & Experience

• Bachelor’s Degree in Business, Information Systems, Education, or related field.
• 3+ years’ experience in procurement operations, platform training, end-user support, or a similar enablement role.
• Demonstrated experience creating digital learning materials and leveraging enablement tools such as WalkMe (or similar).
• Excellent communication skills, both written and verbal, with experience delivering training to diverse audiences.
• Experience managing support teams/helpdesk operations.
• Strong organizational and stakeholder management abilities.
• Experience with major procurement or ERP platforms (e.g., SAP Ariba, Coupa)
• Certification in Coupa software preferrable
• Fluent in English.
• Mandarin or Japanese language is preferred.

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

AstraZeneca is an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. We only employ individuals with the right to work in the country/ies where the role is advertised.

Date Posted 14-Nov-2025

Closing Date 14-Dec-2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.